Privacy Policy

Depending on how you interact with the clinic, personal information may include your name, contact details, date of birth, appointment details, correspondence, health fund or government scheme information, payment details, and details of a parent, guardian or authorised representative. Information collected during care may also include your medical and dental history, clinical notes, treatment records, X-rays, photographs, referrals and consent records.

Health information, including information about your dental care, is sensitive information under the Privacy Act 1988 (Cth). We handle personal information in line with the Australian Privacy Principles. We may collect information from you, an authorised representative, a referring practitioner, a health fund or a government program when you authorise us to do so or when the law allows it. Please share only what an online enquiry requires.

We generally collect information directly from you through patient registration and consent forms, consultations, phone or email conversations, website forms and online booking tools. We may also receive relevant information from the people and organisations described above when you authorise it or when the law permits it.

When you use the website, our servers and embedded contact, map or booking services may automatically receive technical information such as your IP address, browser or device type, pages viewed and access times. Cookies or similar technologies may also support site functions and preferences. The information collected depends on the service and your browser settings.

We use personal information where reasonably needed to provide care and operate the clinic. This may include:

• replying to an enquiry or appointment request;
• providing dental care and advice, and communicating about treatment or appointments;
• creating and maintaining clinical, appointment and consent records;
• managing billing, payments, health fund claims and other clinic administration;
• responding to feedback or complaints and improving our services and communications; and
• using or disclosing information where required or authorised by law.

If you include health or dental information, we'll handle it as sensitive information. We'll use it for purposes connected with your enquiry, appointment or care, or where the law allows it. Your dentist will discuss the information needed for your care during your appointment.

Where reasonably needed, we may disclose information to dental or other health professionals involved in your care, including for a referral or specialised treatment; service providers that support clinic administration; health funds or government programs where authorised; and courts, regulators or other authorities where disclosure is required or authorised by law. We don't sell personal information or disclose it for unrelated purposes unless you authorise it or the law allows it.

We retain personal information for as long as reasonably needed for care, clinic administration and applicable record-keeping obligations. Retention periods vary by the type of record and the circumstances. When information is no longer required and the law permits, we take reasonable steps to destroy it securely or de-identify it.

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No online communication is completely secure, so take care when choosing what to send through a form or email.

The website uses Centaur for online appointment booking and LeadConnector for contact and appointment-request forms. LeadConnector is operated from the United States, so information submitted through its forms may be handled outside Australia under the provider's privacy terms.

You can ask us for access to personal information we hold about you, or ask us to correct it if it is wrong or out of date. Email enquiries@anchoragedental.com.au or call (08) 9407 7888. We may need to confirm your identity before responding.

We use sensitive information for direct marketing only with your consent. Marketing messages will include a simple way to opt out, and we'll process your request free of charge within a reasonable time. You can also ask us to stop by emailing us.

Our online booking and contact tools may be provided through third-party platforms. Information entered into those tools may be collected directly by the platform and handled under its own privacy policy. If you need more information about the provider handling a form, ask us before submitting it. Other linked websites also have their own privacy practices.

Tell us what happened and what outcome you're seeking. We'll acknowledge the complaint, review the relevant information, ask for anything else we reasonably need and respond within a reasonable time. If you're not satisfied after contacting us, you can ask the Office of the Australian Information Commissioner about external complaint options.

Contact Anchorage Dental Care at 1/6 Rothesay Heights, Mindarie, WA 6030, call (08) 9407 7888, or email enquiries@anchoragedental.com.au.

We may update this policy when our website or information-handling practices change. The latest version and review date will appear on this page.