You can redeem your rewards at any time as long as you have enough points in your account. Follow these simple steps to exchange your points for benefits:

1. Check Your Points Balance:
   Open the Fair Health Care app to see how many points you have.
2. Browse Available Rewards:
   Review the list of redeemable benefits based on your accumulated points.
3. Select a Reward:
   Choose the reward you’d like to claim from the available options.
4. Confirm Your Redemption:
   Follow the app’s instructions to finalise your selection.
5. Inform the Team:
   Let the staff know about your redemption when booking or upon arrival.

You don’t need a health fund to join the Loyalty & Rewards Program. All patients are welcome to participate and enjoy the benefits. Here’s how it works:

• Open to Everyone:
  Any patient can earn points and redeem benefits, with no health fund membership required.
• Earn Points at Every Visit:
  Simply attend your appointments and accumulate points, regardless of your health fund status.
• Redeem Rewards Anytime
  Exchange your points for benefits whenever you meet the required balance.
• Access Exclusive Offers:
  Program members may receive special discounts and promotions that are available only to participants.

Yes, you can earn points for referring friends and family to Anchorage Dental Care Mindarie. Sharing your experience with others is a great way to enjoy additional benefits while helping them access quality dental care. Here’s the process:

• Refer a Friend or Family Member:
  Share the Loyalty & Rewards Program with your friends and family.
• They Book an Appointment:
  Once they schedule and attend their first visit, your referral will be recorded.
• Earn Bonus Points:
  Referral points will be added to your account as a thank-you for spreading the word.
• Use Your Points:
  Redeem your accumulated points for available benefits within the program.

There’s no limit to how many people you can refer, so the more you share, the more points you can earn!

The Fair Health Care app makes it easy to track your points and rewards. You can always see how many points you’ve earned and what benefits are available for redemption.

Tracking Your Points:

1. Log Into the Fair Health Care App:
   Open the app using your registered email and password.
2. Go to Your Dashboard:
   Your total points balance will be displayed prominently on the home screen.
3. View Earning History:
   Check a detailed breakdown of how and when you earned points from appointments, referrals, or other program activities.
4. Monitor Expiry Dates:
   Some points may have an expiration period—review your balance so that you redeem them before they expire.

Checking Your Rewards:

1. Browse the Rewards Section:
   Navigate to the rewards tab in the app to see the full list of redeemable benefits.
2. Filter by Available Rewards:
   Based on your current points balance, the app will highlight which rewards you are eligible to claim.
3. Check Redemption Requirements:
   Each reward has a set point value. Click on a reward to view the details before redeeming.
4. Stay Updated on Special Offers:
   The app may display exclusive, time-limited promotions or additional savings available to loyalty program members.

There are no membership fees to join or participate in the Loyalty & Rewards Program. Membership is completely free, allowing all patients to enjoy the benefits without any additional costs.

• No Sign-Up Fees:
  Joining the program is free, with no upfront or hidden costs.
• No Ongoing Charges:
  There are no monthly or annual fees—just earn points and redeem them at your convenience.
• Full Access to Benefits:
  Enjoy exclusive rewards, discounts, and special offers without worrying about extra expenses.

Patients can start earning points from their very first visit, making it a simple and cost-effective way to enjoy additional perks.

Your rewards remain valid for 36 months from the date you earn them. This means you have three years to redeem your points before they expire. Here are key points to keep in mind:

• 36-Month Validity:
  Points expire three years after they are earned, so remember to redeem them within this period.
• Rolling Expiry:
  Each point is valid for 36 months from the date it was added to your account.
• Subject to Change:
  The expiry period may be updated, so it’s a good idea to check the Fair Health Care app or program terms for any changes.

To make the most of your rewards, regularly check your points balance and redeem them before they expire.